Frequently Asked Questions
Quick answers to the most common questions we get from customers — online and in the shop. Don't see your question? Call us at (307) 363-4220 or email [STORE EMAIL] and we'll get back to you fast.
Ordering & Account
Q: Do I need an account to place an order?
No. You can check out as a guest. Creating an account makes it easier to track orders, save your vehicle for fitment, and reorder later.
Q: What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and [OTHER METHODS — e.g., PayPal, Apple Pay, Affirm]. Sales tax is calculated at checkout.
Q: Can I order over the phone?
Absolutely. Call us at (307) 363-4220 during business hours and we'll place the order for you.
Q: Is my information secure?
Yes. Our site uses SSL/TLS encryption and our payment provider is PCI-DSS compliant. We never store full credit card numbers on our servers. See our Privacy Policy for full details.
Shipping & Pickup
Q: How long until my order ships?
Most in-stock items ship the same or next business day. Special-order and freight items take longer — the product page and your order confirmation will show estimated lead time.
Q: Do you ship to my state?
We ship anywhere in the continental U.S. Alaska, Hawaii, and other destinations: see our Shipping Information page.
Q: Can I pick up my order at the shop?
Yes — choose "Pick up at our Gillette shop" at checkout. We'll email when it's ready. Pickup is at 704 S Miller Ave, Gillette, WY 82716 during our regular hours.
Q: My package is missing or stuck in transit. What do I do?
Call us at (307) 363-4220 or email [STORE EMAIL] with your order number. We'll work with the carrier to track it down.
Returns & Warranties
Q: What's your return policy?
Most items can be returned within [30] days of delivery, unused and in original packaging. See our Returns & Warranty Policy for the full rules, including non-returnable items and restocking fees.
Q: How do I start a return?
Contact us at (307) 363-4220 or [STORE EMAIL] with your order number. We'll issue a Return Authorization (RA) and email you the return shipping address.
Q: My item was damaged in shipping.
Take clear photos of the box and product, note the damage on the delivery slip if possible, and contact us within 3 business days. We'll file a carrier claim and get you taken care of.
Q: Is there a warranty on what I buy?
Yes — most products carry a manufacturer warranty, and the labor on work we do in our shop is covered by our workmanship warranty. Details are on the Returns & Warranty Policy page.
Fitment & Installation
Q: Will this part fit my vehicle?
Use the year/make/model fitment tool on each product page, or call us at (307) 363-4220 with your VIN — we'll confirm fitment before you order.
Q: Can you install what I order?
Yes. Choose "Install at New Vision" at checkout, or call us to schedule. We install almost everything we sell — bumpers, lighting, audio, remote starts, tonneau covers, and more.
Q: Do you install parts I bought somewhere else?
In most cases, yes — give us a call to talk through it. Installation pricing and workmanship warranty terms may differ for parts not purchased through us. [CONFIRM POLICY]
Q: How long does an install take?
Times vary a lot — a remote start may take a few hours, a full window tint usually takes most of a day, and body work can take longer. We'll give you a realistic timeline when you schedule.
In-Shop Services
Q: Do you work with my insurance for collision repair?
Yes. We work with all major insurance companies. Bring us your claim number and we'll handle the rest.
Q: Do you offer estimates?
Yes — free estimates for body work, paint, tinting, and accessory installs. Stop by during open hours or request a quote online: [LINK TO SERVICE REQUEST FORM].
Q: Where are you located and when are you open?
We're at 704 S Miller Ave, Gillette, WY 82716. Open Monday – Friday: 9:00 AM – 12:00 PM, 1:00 PM – 6:00 PM | Saturday & Sunday: Closed. Call us at (307) 363-4220.
Q: Do you offer loaner vehicles or a shuttle?
No loaner vehicles provided
Privacy & Marketing
Q: How do you use my information?
Only to process your order, run our business, and (if you opt in) send updates and promotions. See our Privacy Policy for full details, including your California privacy rights.
Q: How do I unsubscribe from emails or texts?
Click "unsubscribe" at the bottom of any marketing email, or reply STOP to any text. Order updates and service notifications will still go out so we can keep you informed about your purchase or appointment.
Still have a question?
We'd love to help. Call us at (307) 363-4220, email [STORE EMAIL], or stop by the shop at 704 S Miller Ave, Gillette, WY 82716.
